Choose the line that matches what your account shows. A Help Center article can explain the workflow, but only a human reviewing the payment and account records can confirm a specific charge, refund, or balance.
Check these two pages first
I was charged unexpectedly or my plan renewed
The amount looks like a full year: a yearly plan can display an equivalent monthly rate while charging the yearly total at checkout. Check the billing interval and invoice before assuming the charge is monthly.
The subscription renewed: cancellation and refund review are separate. Use the cancellation guide to stop a future renewal, and the refund policy if you want the latest charge reviewed.
I see two charges: collect every affected receipt, account email, date, amount, currency, and whether each bank entry is pending or posted. Ask for human review before disputing or changing the wrong subscription.
I paid, but the account still shows Free or Past Due
Confirm that the payment email matches the signed-in account. Then follow payment recovery and paid-plan restoration. Updating a payment method does not itself prove that an invoice succeeded.
I want to cancel, change plans, or request a refund
Stop a future renewal: cancel the subscription in My Plan and confirm the effective date.
Upgrade or downgrade: use the plan-change guide and review the billing interval and total before confirming.
Request a refund: check the current refund eligibility and request process. Eligibility for a specific account requires human review.
Delete the account: deletion is separate from cancellation and refunds. Read Delete or restore your account first.
My credits or features look wrong
Balance, daily claim, included credits, or annual allocation: start with Understanding Credits.
A failed or canceled generation used credits: check the final project status and what happens to generation credits.
I have credits, but a tool or setting is locked: read credits versus plan access. Credit packs do not replace subscription benefits.
I need an invoice, receipt, or different payment method
Send one complete support message
Use the copyable support-report template. For billing, include the account email, purchase or renewal date, plan or credit pack, amount, currency, and receipt or invoice ID. State what My Plan currently shows and the outcome you want. Do not repeat details already provided in the same conversation.