Overview
Magic Hour offers a one-time refund for new subscriptions under certain conditions. This article explains who qualifies, how to request a refund, and what to expect during the process.
Refund Eligibility
You can request a refund if:
The purchase was made within the last 7 days
You have used fewer than 500 credits from the plan you purchased
Refunds are not available once you've used 500 or more credits from your current purchase. This is a one-time refund policy — you can only request one refund across accounts, and it does not reset after future purchases, new subscriptions, account changes, or plan upgrades.
Refunds are also not available if you have violated or attempted to violate Magic Hour's Terms of Service.
What Counts Toward the 500-Credit Limit?
Counts: Credits used from the current plan or purchase you're requesting a refund for
Does NOT count: Credits used from free trials or previous purchases
To check how many credits you've used, visit the Usage page or check your credit balance in the top-right corner of the dashboard.
Request a Refund
Confirm you meet the eligibility requirements (within 7 days, fewer than 500 credits used).
Send an email to [email protected] with the subject line "Refund Request".
Include the following in your email:
Your account email address
The date you made the purchase
The plan you purchased
Your approximate credit usage (if known)
A brief reason for the refund request (optional but helpful)
Expected result: Our team will review your credit usage and eligibility, then confirm whether the refund can be processed.
Refund Processing and Timelines
Review and Approval
Our support team reviews your account and usage to verify eligibility.
You'll receive an email confirmation within 1–3 business days.
If approved, the refund is initiated immediately.
If denied, we'll explain why and offer alternatives if possible.
Refund Timing
Typical timeline: Refunds are usually processed within a few days of approval.
Bank processing: It may take 5–10 business days for funds to appear in your account after we process the refund, depending on your payment method and bank.
Checking status: If a refund hasn't appeared after 10 business days, contact [email protected] with your refund confirmation details.
What Happens After a Refund?
Your subscription or credit purchase is refunded to your original payment method.
Your account credits from that purchase are removed.
If you had a paid subscription, your account reverts to the Free plan.
You can purchase a new plan or credits at any time after the refund.
Frequently Asked Questions
Can I get a refund if I've used more than 500 credits? No. The refund policy only applies if you've used fewer than 500 credits from the purchase. Once you've crossed this threshold, you're no longer eligible.
I made my purchase 8 days ago. Can I still get a refund? Unfortunately, the 7-day window has passed. Refund requests must be submitted within 7 days of purchase. However, contact [email protected] and explain your situation — they may be able to help in specific cases.
Can I get multiple refunds? No. The refund policy is one-time per account and does not reset after future purchases, new subscriptions, or plan changes. If you have additional concerns, contact our support team.
What if my refund doesn't show up after 10 business days? Contact [email protected] with your refund confirmation email or reference number. They'll investigate with your payment processor and help track it down.
Can I request a refund if I purchased through the Apple App Store or Google Play? Refunds for app store purchases must be requested through the app store itself (not through Magic Hour support). Follow your app store's refund process for those purchases.
Can I exchange a refund for a different plan instead? The policy covers refunds only. However, if you're interested in a different plan, contact [email protected] to discuss options.
Troubleshooting
Issue | Likely Reason | Solution |
Support says I've used too many credits | Your credit usage crossed the 500-credit limit | Check your usage at magichour.ai/usage. If you believe this is an error, reply to the support email with your usage details for review. |
Refund was approved but hasn't appeared yet | Bank is processing the refund (normal 5–10 day delay) | Wait up to 10 business days. If it's been longer, email support with your confirmation details. |
Support denied my refund request | May have fallen outside the 7-day window or exceeded credit limit | Review the support email for the specific reason. If you have questions, reply and ask for clarification. |
I can't find my confirmation email | Email may be in spam or you used a different email address | Check your spam/junk folder. Reply to support with your account email and refund date, and they'll resend the confirmation. |
Related Policies
Subscription cancellation: Learn how to cancel your subscription without requesting a refund.
Credits never expire: Unused credits — whether from a subscription or a credit pack — carry over indefinitely and never reset.
Commercial use rights: You own all generated assets from your account, regardless of your plan.
Getting Help
To request a refund, email [email protected] with:
Your account email address
The purchase date
The plan purchased
For questions about refund status or policy exceptions, our support team is available at [email protected].