Overview
Magic Hour offers a one-time refund for new subscriptions and credit purchases under certain conditions. This article explains who qualifies, how to request a refund, and what to expect during the process.
Refund eligibility
You can request a refund if:
The purchase was made within the last 7 days
You have used fewer than 500 credits from the plan you purchased
Refunds are not available once you've used 500 or more credits from your current purchase. This is a one-time refund policy—you can only request one refund per account.
What counts toward the 500-credit limit?
Counts: Credits used from the current plan or purchase you're requesting a refund for
Does NOT count: Credits used from free trials, previous purchases, or other plans
To check how many credits you've used, go to your Account Settings and review your credit usage in the Dashboard or Billing section.
Request a refund
Go to your Magic Hour account and confirm you meet the eligibility requirements (within 7 days, fewer than 500 credits used).
Send an email to [email protected] with the subject line "Refund Request".
Include the following information in your email:
Your account email address (the one linked to your Magic Hour account)
The date you made the purchase
The plan or credit pack you purchased
Your approximate credit usage (if known)
A brief reason for the refund request (optional but helpful)
Send the email and wait for our support team to review your request.
Expected result: Our team will review your credit usage and eligibility, then confirm whether the refund can be processed.
Refund processing and timelines
Review and approval
Our support team reviews your account and usage to verify eligibility.
You'll receive an email confirmation within 1-3 business days.
If approved, the refund is initiated immediately.
If denied, we'll explain why and offer alternatives if possible.
Refund timing
Typical timeline: Refunds are usually processed within a few days of approval.
Bank processing: It may take 5-10 business days for the funds to appear in your account after we process the refund, depending on your payment method and bank.
Credit card refunds: Refunds typically appear as credits on your next statement.
Checking status: If a refund hasn't appeared after 10 business days, contact [email protected] with your refund confirmation details.
Once a refund is approved, you can relax—we handle the rest. Keep an eye on your bank or credit card statement for the credit to appear within 5-10 business days.
What happens after a refund?
Your subscription or credit purchase is refunded to your original payment method.
Your account credits from that purchase are removed.
If you had a paid subscription, your service may be downgraded or paused depending on the circumstances.
You can purchase a new plan or credits at any time after the refund.
Frequently asked questions
Can I get a refund if I've used more than 500 credits?
No. The refund policy only applies if you've used fewer than 500 credits from the purchase. Once you've crossed this threshold, you're no longer eligible for a refund.
I made my purchase 8 days ago. Can I still get a refund?
Unfortunately, the 7-day window has passed. Refund requests must be submitted within 7 days of purchase. However, contact [email protected] and explain your situation—they may be able to help in specific cases.
Can I get multiple refunds?
The refund policy is one-time per account. You can only request one refund. If you have additional concerns, contact our support team.
What if my refund doesn't show up after 10 business days?
Contact [email protected] with your refund confirmation email or reference number. They'll investigate the status with your payment processor and help track down the refund.
Can I request a refund if I purchased through the Apple App Store or Google Play?
Refunds for app store purchases must be requested through the app store itself (Apple App Store or Google Play Store), not through Magic Hour support. Follow your app store's refund process for those purchases.
What if I purchased a credit pack instead of a subscription?
The same refund policy applies to credit packs. You have 7 days and must use fewer than 500 credits to be eligible. Credit packs expire, but refunds are based on usage, not expiration.
Can I exchange a refund for a different plan instead?
The policy is refunds only. However, if you're interested in a different plan, contact [email protected] to discuss options. They may be able to work with you on a solution.
Troubleshooting
Issue | Likely Reason | Solution |
Support says I've used too many credits | Your credit usage crossed the 500-credit limit | Check your Dashboard to confirm your credit usage. If you believe this is an error, reply to the support email with your usage details for review. |
Refund was approved but hasn't appeared yet | Bank is processing the refund (normal 5-10 day delay) | Wait up to 10 business days. Check your account statement. If it's been longer, email support with your confirmation details. |
Support denied my refund request | May have fallen outside the 7-day window or exceeded credit limit | Review the support email for the specific reason. If you have questions, reply and ask for clarification. They may note exceptions in specific cases. |
I can't find my confirmation email | Email may be in spam or you used a different email address | Check your spam/junk folder. If you still can't find it, reply to support with your account email and refund date, and they'll resend the confirmation. |
Related policies
Subscription cancellation: Learn how to cancel your subscription without requesting a refund.
Credits don't roll over: Your monthly credits reset each billing cycle and do not carry over. Plan accordingly to avoid losing credits.
Commercial use rights: You own all generated assets from your account, regardless of your plan or whether you receive a refund.
What's next
Explore how to upgrade or downgrade your plan
Learn how to cancel your subscription
Review the official refund policy
Getting help
To request a refund, email [email protected] with:
Your account email address
The purchase date
The plan or credit pack purchased
For questions about refund status or policy exceptions, our support team is available at [email protected].