Choose the matching situation
Payment failed or Past Due: update the payment method and wait for a successful invoice.
Invoice is paid but the plan is missing: refresh, sign in again, then contact support if needed.
Credits from a paid invoice are missing: verify the account email and send the receipt to support.
Duplicate subscription or unexpected charge: collect every receipt and contact support for account review.
What Past Due means
Past Due means Magic Hour did not receive a successful subscription payment. My Plan shows the affected plan and a payment message when available.
My upgrade says “Finish your payment”
If the plan-change dialog says Finish your payment, select Complete payment to finish card verification on the existing invoice. If it instead offers Manage plan, open My Plan and check the pending change.
Do not start another paid plan change or buy a credit pack to resolve that pending verification. Another plan-change attempt can charge again, and a credit pack does not activate a pending subscription. If the invoice already says paid, or you cannot complete verification, contact support with the receipt, account email, and screenshot of the pending state. Do not send card numbers, passwords, or login codes. A bank entry alone does not confirm that the new plan has activated.
Update payment details
Open My Plan.
Open the plan or payment-method menu.
Select Update payment method.
Complete the update in the billing portal.
Updating payment details does not confirm payment. The plan returns after the invoice is paid and the successful payment reaches the account. Do not promise a fixed unlock or retry time.
Paid invoice but the plan is missing
Confirm the receipt or invoice says paid.
Refresh My Plan.
Sign out and back in using the payment email.
If still missing, contact support.
Duplicate subscription or charge
My Plan does not show a self-service control dedicated to merging or removing duplicate subscriptions. Identify which subscription and purchase email are involved so support can review the correct payment.
Send support every affected account email, invoice or receipt ID, date, amount, currency, and a screenshot showing the duplicate entries. Support must review the billing records. Never send a full card number.
Credits or features missing
Confirm that the purchase email matches the signed-in account. Check My Plan and the current balance. If the charge succeeded but access remains missing, send the receipt to support.
Cancellation while Past Due
Canceling an active subscription normally schedules cancellation for the end of the billing period. Canceling a Past Due subscription ends it immediately.
Wallets
Apple Pay and Google Pay can be used as web-checkout wallets. They are not Apple App Store or Google Play subscriptions.
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