Magic Hour

Fix blurry, distorted, inconsistent, or low-quality video results.

Video looks blurry, distorted, or low quality

Start with the symptom: disabled Generate, stuck processing, failed output, wrong results, missing credits, locked tools, or missing downloads.

Fix a Magic Hour problem: choose what you see

Fix rejected, unsupported, oversized, unreadable, or incomplete image, video, and audio uploads.

Upload failed, stuck, or says the file is invalid

Decide whether a completed output is technically broken, needs different inputs or settings, or requires project-level review.

Generation completed, but the result is wrong, unchanged, or poor quality

Check the current project status, avoid duplicate submissions, and send the right details when a render stalls.

Generation stuck or taking longer than expected

Check uploads, required fields, conflicting settings, and account access before retrying.

Why is my Generate button disabled or greyed out?

Fix no visible swap, wrong face mapping, face detection, invalid files, moderation, and technically broken results.

Face Swap Video troubleshooting

Send an evidence-complete support report for generation, upload, account, payment, plan, credit, or download problems.

Contact support: what to include for a faster answer

What to check when a generation does not complete and credits are missing

Generation failed, stalled, canceled, or produced a blank result: what happens to credits?

Understand the difference between credit balance and plan access

Why a tool or setting can be unavailable even when you have credits

Find signed-in projects in Library or History, locate free-tool results, and troubleshoot missing downloads.

Find, download, and share your creations

Solve generation, upload, quality, download, payment, and access issues.

Fix a Problem

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.