A completed status means processing stopped successfully. It does not, by itself, prove that the output is usable or matches your request. Check the downloaded file as well as the browser preview, then choose the situation below.
First, identify which situation matches
The project is still queued or processing: use Generation stuck or taking longer than expected.
The project failed or was canceled: use Generation failed, stalled, canceled, or produced a blank result.
The project completed, but the file is blank, truncated, unplayable, missing audio, or unchanged: treat it as a technically broken result.
The file works, but it looks or sounds wrong: treat it as a quality, input, settings, or tool-choice problem.
The output is technically broken
Open the result in Magic Hour and download the file.
Check whether the problem appears in both the browser preview and the downloaded file.
Keep the project. Do not repeatedly submit the same inputs while the same defect continues.
Follow the failed or technically broken result guide for status and credit guidance.
If the project says completed but the downloaded file is blank, truncated, unplayable, missing expected audio, or identical to the input after you confirmed the correct files, the project may need human review.
The output works, but it looks or sounds wrong
Open the guide for the exact Magic Hour tool and confirm that the tool is designed for your intended result.
Review the source image, video, or audio. Clear, well-lit, unobstructed source media usually gives the model more usable information.
Confirm the selected mode or model, input files and references, duration, resolution, and other visible controls.
Put the main subject and action first in the prompt. Remove conflicting requirements and avoid asking one generation to perform several unrelated changes.
Make one controlled change at a time. When the tool supports it, use a short sample before committing to a longer generation.
For video artifacts, distortion, inconsistency, or softness, use the video quality checklist. For a missing or incorrect face swap, use Face Swap Video troubleshooting.
The prompt was ignored or the wrong result was generated
Confirm that you used the correct tool and attached every intended source or reference.
Use the duration, resolution, and other controls shown in the tool. Writing a different value in the prompt does not override those controls.
Describe the main subject, action, camera view, and style directly. Remove instructions that compete with one another.
If the request contains multiple scenes or a long sequence, split it into separate supported clips.
For identity, readable text, logos, or other precise details, check the exact tool guide for supported inputs and limitations. Do not assume a generative output will preserve every detail exactly.
When to stop retrying
Stop submitting the same generation when the same technical defect repeats, the file cannot be opened, the output remains unchanged after you confirmed the inputs, or you need a project or credit review. Repeated attempts can use additional credits.
Keep the project and record the tool, mode or model, settings, prompt, source file type, expected result, actual result, project status, approximate time and time zone, and what happens in the downloaded file.
Credits and refunds
A completed output that is usable but disappointing is not automatically treated as a failed generation or an automatic credit return. Failed and technically broken projects follow the rules in what happens to credits. A specific credit adjustment, payment, or refund request requires account-level review; start with the billing, subscription, or credit problem guide.
Send the exact evidence
Use Contact support: what to include for a faster answer and send one complete message. Include the project link or visible ID when available, current status, tool and settings, prompt, source type, expected result, actual result, time and time zone, and a screenshot. Say whether the downloaded file has the same problem as the browser preview.