Overview
Output quality depends on the source media, selected tool and mode, resolution, and the type of motion or edit requested.
Start with the source
Use clear, well-lit media with the important subject visible.
Avoid unnecessary compression before upload.
Use supported formats and stay within your plan upload limit.
For face tools, use a clear view of the face.
Check the selected model’s resolution
Resolution depends on the tool, model, and plan—not one pixel limit for every Basic or Creator generation. Model-based tools can offer named resolution options, while older tools can use plan-based longest-edge caps. Some tools preserve the source resolution. Check the selected model’s available options in the editor and the tool limits guide.
Higher resolution does not guarantee better quality or recover detail missing from the input. Credit packs do not unlock subscription-only resolution options. Check the input, model, settings, and credit quote before upgrading or generating again.
Improve the result
Describe the desired scene and action directly.
Avoid adding unnecessary or conflicting instructions.
Test a shorter section before a long generation.
Use the preview and available settings shown in the current tool.
Compare results only after confirming the same input and selections were used.
Queue and processing
Paid plans receive queue priority; they do not necessarily skip every queue. Processing time varies, so avoid treating a fixed estimate as a guarantee.
Need help?
Send support the project link or the ID shown in project details, if available, plus the source media, selected tool, expected result, and screenshot.
Not sure this is the right fix?
Completed, but the result is wrong?
Use the completed-result decision guide to separate a technically broken output from a quality, input, settings, or tool-choice problem.