This article covers files uploaded into Magic Hour generation tools. It does not describe email or support-chat attachment limits. For a PDF, Word document, screenshot, or feedback sent to support, see contact and attachment guidance.

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Limits and credit costs depend on the tool, plan, model, duration, resolution, and other selected options. Use the estimate and available choices displayed in the current editor before generating. Do not describe the estimate as a permanent guarantee; if the same visible setup shows an unexpected discrepancy, support can review it before generation.
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Some tools have lower maximums. Use the resolutions currently shown in the editor.
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Individual tools also enforce file-type and input-specific limits.
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First identify the exact tool, file type, and error text. Do not apply an image-format list to a video or audio upload, and do not assume plan size is the cause unless the file exceeds the relevant limit or the product says so. Confirm the upload completed, follow the format and validation shown in that editor, and contact support if a supported file is still rejected.
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Video and audio duration limits are tool-specific. Talking Photo supports 0.5–300 seconds in Realistic mode and 0.5–45 seconds in Expressive mode. Lip Sync Standard and Pro support up to 30 minutes. Use the current editor selection for other tools and modes.
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Do not generate until you review the exact route and every visible selection. Save your prompt and settings and capture the discrepancy before refreshing once. Then contact support if the same visible setup still shows a different cost. Include the account email, route, approximate time, screenshots, and project links when available.