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How to change your payment method

How to change your payment method

Written by Runbo (CEO of Magic Hour)

Overview

You can update the credit card or payment method linked to your Magic Hour account at any time from My Plan. This is useful when your card expires, changes, or you want to use a different card for billing.


Prerequisites

  • An active Magic Hour account with a subscription or billing history

  • A valid credit card or supported payment method

  • Access to your account


Before You Begin

Magic Hour accepts all major credit and debit cards: Visa, Mastercard, American Express, and Discover, as well as alternate payment methods like Apple Pay, Google Pay, AliPay, and more depending on your region. Payment processing is handled securely through our payment provider Stripe.


Change Your Payment Method

  1. Sign in to your Magic Hour account.

  2. Go to My Plan — you can navigate there via the sidebar, or by clicking your profile avatar in the top right and selecting My Plan.

  3. On either the Current Plan card or the Payment Method card, click the "..." (three-dot menu) in the top-right corner of that card.

  4. Click "Update payment method".

  5. The Stripe billing portal will open. There, add or update your payment method details.

  6. Save your changes in the Stripe portal.

Expected result: Your payment method is updated. Your new payment method will be used for all future charges.

Your payment method is updated securely. Magic Hour doesn't store full card details — only your payment provider (Stripe) has access to sensitive information.


Verify the Change

Confirm your payment method updated successfully:

  1. Go to My Plan.

  2. Check that your new payment method is shown in the Payment Method section.

  3. Look for a confirmation email confirming the update.

  4. Your next charge will appear on your bank statement for the new payment method you added.


Frequently Asked Questions

What payment methods does Magic Hour accept? We support a wide range of payment options. Availability depends on your country and currency.

Cards

  • All major cards worldwide

  • Local cards: Cartes Bancaires (France), Korean cards (South Korea)

Digital wallets

  • Apple Pay, Google Pay, Amazon Pay, Link — all regions

  • Cash App Pay — United States

  • Alipay, WeChat Pay — China

  • Samsung Pay, Kakao Pay, Naver Pay, PAYCO — South Korea

Bank debits and local bank methods

  • ACH Direct Debit — United States

  • SEPA Direct Debit — Europe

  • Bancontact — Belgium

  • EPS — Austria

  • iDEAL — Netherlands

  • Multibanco — Portugal

Buy now, pay later

  • Klarna — Europe, United States

Real-time payments

  • Pix — Brazil

  • UPI — India

Other

  • Stablecoins and crypto — United States

Is it safe to add my card information? Yes. Magic Hour uses industry-standard encryption and secure payment processing. Your payment information is handled by Stripe and never stored directly on our servers.

How often can I change my payment method? You can update your payment method as many times as you need. Changes take effect immediately and apply to all future charges.

Will changing my payment method affect my current subscription? No. Your subscription and credits remain unchanged. Only the card used for billing is updated.

What if my payment fails? If a charge is declined, you'll receive an email notification. Update your payment method as soon as possible to avoid service interruption. You may also purchase a one-time credit pack if needed.


Troubleshooting

Issue

Cause

Solution

Can't find the payment method option

The option is in the three-dot menu on the My Plan page

Go to My Plan, click the "..." on the Current Plan card or Payment Method card, and select Update payment method.

Received "Invalid card" error

Card details entered incorrectly or card is expired/declined

Double-check the card number, expiration date, and CVV. Ensure your card is valid and hasn't expired. Try a different card if available.

Payment method won't save

Technical issue or billing address mismatch

Verify all fields are filled correctly, especially the billing address. Try again. If it persists, contact [email protected].

My old card is still showing as active

Update didn't process or page didn't refresh

Refresh your browser and check My Plan again. If your old card still shows, try updating again or contact support.

Charged after updating payment method

Charge was scheduled before the update

Any charges scheduled before your update will use the old card. Charges scheduled after the update use your new payment method.


Getting Help

If you encounter issues updating your payment method, contact our support team at [email protected] with:

  • Your account email address

  • The issue you're having

  • What you tried

  • Any error messages you received

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