Choose the matching situation
Payment failed or Past Due: update the payment method and wait for a successful invoice.
Invoice is paid but the plan is missing: refresh, sign in again, then contact support if needed.
Credits from a paid invoice are missing: verify the account email and send the receipt to support.
What Past Due means
Past Due means Magic Hour did not receive a successful subscription payment. My Plan shows the affected plan with a Past Due status and a payment message when available. When a subscription is not active, paid access is removed unless another active subscription exists.
Update payment details
Open /my-plan.
Open the plan or payment-method menu.
Select Update payment method.
Complete the update in the billing portal.
Updating payment details does not confirm payment. The plan returns after the invoice is paid and the successful payment reaches the account. Retry timing follows the billing schedule and should not be promised.
Paid invoice but Basic still appears
Confirm the receipt or invoice says paid.
Refresh My Plan.
Sign out and back in.
If still missing, contact support.
Send the account email, invoice or receipt ID, date, amount, currency, and screenshot. Never send a full card number.
Credits or features missing after purchase
Confirm that the purchase email matches the signed-in account. Check My Plan and the current balance. If the charge succeeded but credits or features remain missing, send the receipt to support.
Cancellation while Past Due
Canceling an active subscription normally schedules cancellation for the end of the billing period. Canceling a Past Due subscription ends it immediately.
Wallets
Apple Pay and Google Pay can be used as web-checkout wallets. They are not Apple App Store or Google Play subscriptions.