Overview
You can change your subscription plan at any time to better match your content creation needs.
Prerequisites
An active Magic Hour account
At least one paid subscription or upgrade access
Before you begin
When you downgrade, your credits adjust to your new plan's monthly allocation at the end of your billing period. Your unused credits will carry over forever, but you'll lose access to your current subscription's features at the end of your billing period.
Available plans
Here's what each subscription tier includes:
Free: 400 credits/month, 512px resolution, watermarked outputs
Creator: $10/month (or $120/year) – 120,000 credits/year, 1024px resolution, no watermark, commercial use
Pro: $49/month (or $588/year) – 600,000 credits/year, 1472px resolution, 2GB uploads, priority support
Business: $249/month (or $2,988/year) – 3,000,000 credits/year, 4K resolution, 3GB uploads, priority support
Upgrade your plan
From Free to a paid plan
Sign in to your Magic Hour account.
Select the plan you want to upgrade to (Creator, Pro, or Business).
Choose your billing frequency: Monthly or Yearly (yearly comes with 2 months free).
Review the plan details and click Subscribe.
Enter or confirm your payment information and complete the purchase.
Expected result: Your subscription updates immediately. Your new credit allowance and features become available right away.
Between paid plans (Creator → Pro → Business)
Sign in and navigate to https://magichour.ai/pricing
Choose your new plan (higher tier).
Review the price in checkout
Click Purchase
Expected result: You'll have the option of upgrading either immediately or upgrading at the end of your current subscription's billing cycle. You won't be charged until the upgrade takes place.
Pro tip: If you're on a monthly plan, consider switching to yearly billing. You'll save 17%, equivalent to 2 months free.
Downgrade your plan
From a paid plan to Free tier
Sign in and go to https://magichour.ai/my-plan
Under Subscription, select Settings->Cancel Subscription to cancel your current plan
Go through the cancellation flow and confirm you'd like to cancel
Expected result: Your downgrade takes effect at the end of your current billing cycle. Unused credits will carry over when you downgrade.
Verify the change
Check your plan change was successful:
Visit your My Plan page and confirm your new plan is reflected.
Confirm your new billing info in the Subscription section.
Look for a confirmation email from Magic Hour detailing your plan change.
Frequently asked questions
What happens if I upgrade mid-cycle?
If you choose to upgrade immediately, your billing cycle will reset and you will start your new plan immediately. If you choose to upgrade at the end of your current billing cycle, nothing will happen immediately.
Can I switch between monthly and yearly billing?
Yes. You can change your billing frequency from monthly to yearly (or vice versa) when you manage your subscription. Switching to yearly offers a discount.
What if I downgrade and then want to upgrade again?
You can upgrade or downgrade as many times as you need. Each change takes effect according to your billing cycle, and you may be charged or credited for prorated amounts.
Do my credits reset when I change plans?
Yes. Your credit balance resets to your new plan's monthly allowance at your next billing date. Any unused credits from your previous plan however will carry over forever.
Troubleshooting
Issue | Cause | Solution |
Can't find the plan change option | You may be viewing the wrong page or not logged in | Ensure you're logged in, then go to My Plan. Contact support if the option is still unavailable. |
Payment was rejected during upgrade | Payment method issue or insufficient funds | Verify your payment method is valid and current. Try again or update your payment information. |
Plan change didn't go through | Technical issue or payment processing delay | Check your confirmation email. If you don't see a confirmation email within 5 minutes, contact [email protected] with your account details. |
I see credits are still from my old plan | Credits haven't reset yet (resets at next billing date) | Your credits will update to the new plan's allocation on your next billing date. Check back then to confirm. |
Getting help
If you run into issues upgrading or downgrading, contact our support team at [email protected] with the following details:
Your account email address
The plan you're trying to change to
Any error messages you received