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How to access your invoices and receipts

Open the billing portal, download invoices or receipts, and report a missing or incorrect billing record.

Open your billing history

  1. Sign in to the Magic Hour account used for the purchase.

  2. Open My Plan.

  3. Open the plan or payment-method menu.

  4. Select Update payment method to open the billing portal.

  5. Find the completed transaction and use the invoice or receipt download option shown there.

The available records and controls depend on the transactions associated with the signed-in billing account.
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Usage-based API billing

For a usage-based API account, open the Developer Hub and use the Analytics & Billing area to review available invoice information.
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If an invoice or receipt is missing

  1. Confirm that the signed-in Magic Hour email matches the purchase email.

  2. Confirm that the payment completed successfully.

  3. Check the receipt email, including spam or junk folders.

  4. Check the billing portal again from My Plan.

  5. If the transaction is paid but no record appears, request human review.

Send support the account email, approximate purchase date, amount, currency, plan or credit pack, and the receipt or transaction reference if available. Never send a password or full payment-card number.
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Incorrect billing details or a download problem

Use the billing portal controls currently shown for the invoice. If required information cannot be changed there, or the invoice is incorrect or will not download, contact [email protected]. A human teammate must review the specific billing record and available provider options.

Do not rely on a promised correction, resend, or response time. Availability depends on the transaction and payment provider.

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Not sure which billing guide applies?

Choose what happened with your charge, subscription, plan, or credits.

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