Overview
You can cancel your Magic Hour subscription at any time. After cancellation, you'll retain access to your subscription until your billing period ends, after which you'll lose access to paid features, but you can keep using the free Free plan and any remaining credits until they expire.
Prerequisites
An active Magic Hour account with a paid subscription
Access to your account
Before you begin
After cancellation, your subscription will end at the end of your current billing cycle. After your subscription ends:
You'll lose access to paid features (higher resolution, no watermark, commercial use, priority support)
You will not receive additional credits beyond the 100 free daily credits
You can resubscribe anytime
If you're unhappy with your current plan, consider downgrading instead of canceling.
What happens to your credits when you cancel?
During the final billing cycle: You can use all remaining credits until your subscription ends with full access to your subscription's features.
After cancellation: You'll be downgraded to the Free plan, which is lower resolution and includes watermarks.
Cancel your subscription
Sign in to your Magic Hour account.
Click the settings button (three dots)
Click Cancel Subscription
Magic Hour may ask for feedback on why you're canceling (optional).
Review the cancellation details and confirm you understand what will happen.
Click Confirm Cancel or Cancel Subscription.
Expected result: Your subscription cancellation is processed. You'll see a confirmation message on screen and receive a confirmation email. Your subscription will end at the end of your current billing cycle.
Cancellation confirmed! You can continue using Magic Hour anytime. Resubscribe anytime if you change your mind.
Timing of cancellation
Immediate: Your cancellation request is processed right away when you confirm.
Final billing cycle: You have until the end of your current billing month to use your paid plan's credits and features.
Plan downgrade: After your final billing date, you're automatically downgraded to the Free plan.
No additional charges: You won't be charged after your current billing cycle ends.
Verify cancellation
Confirm your subscription was successfully canceled:
Check your email for a cancellation confirmation message from Magic Hour.
Go to My Plan and verify it does not have a Renewal Date.
Your remaining credits should be visible and are always usable.
Check that future charges don't appear on your bank statement after your final billing date.
Frequently asked questions
Can I cancel my subscription anytime?
Yes. You can cancel at any time, and the cancellation takes effect at the end of your current billing cycle. You won't be charged for the next month.
Will I get a refund if I cancel mid-cycle?
No automatic refunds are issued for partial months. However, if you cancel within 7 days of your purchase and have used fewer than 500 credits, you may be eligible for a one-time refund. See our https://magichour.ai/refund-policy for details.
What happens to my account after cancellation?
Your account stays active. You can still log in and use the Free plan. You can resubscribe anytime to unlock paid features again.
Can I cancel and resubscribe later?
Yes, absolutely. You can cancel anytime and resubscribe whenever you want.
What if I want to downgrade instead of canceling?
Downgrading keeps your account active but reduces your monthly credit allowance and features. To downgrade your plan, choose the plan you'd like to downgrade to at https://magichour.ai/pricing.
Will my generated assets be deleted if I cancel?
No. All videos and images you've created remain in your account and are yours to download and use. You own all generated assets regardless of your subscription status.
Can I pause my subscription instead of canceling?
Magic Hour doesn't currently offer a pause feature. Your options are to downgrade to the Basic plan or cancel. Contact [email protected] if you have a specific situation that needs a custom solution.
Troubleshooting
Issue | Cause | Solution |
Can't find the cancel option | May be under a different menu name or location | Look for My Plan->Settings->Cancel Subscription. If you don't see it, contact support. |
Clicked cancel but wasn't asked to confirm | Cancellation may have gone through directly | Check your email and Account Settings to verify the status. If unsure, contact [email protected] for confirmation. |
Still being charged after canceling | Cancellation may not have been processed or timing issue | Check My Plan to confirm subscription status. If you're still charged after your final billing date, contact support immediately with your confirmation details. |
Want to reactivate after canceling | Subscription was deactivated | Log in to your account, go to https://magichour.ai/my-plan, and click Resubscribe. |
Concerned about losing unused credits | Credits always carry over and never expire, but you do lose any subscription-only features like higher resolution and no watermarks. | Use your remaining credits before your cancellation takes effect to access subscription-only features. |
Getting help
If you're having trouble canceling or have concerns about your subscription, contact our support team at [email protected] with:
Your account email address
Your current subscription plan
The issue you're experiencing
Any error messages you received
If you subscribed through an app store, include that information as well.