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How to change your payment method

Update a subscription payment method, recover from Past Due, and troubleshoot a billing portal that will not open.

Change your payment method

  1. Sign in.

  2. Open My Plan.

  3. Open the payment-method option for the subscription.

  4. Select Update payment method.

  5. Complete the change in the secure billing portal.

Available methods depend on country, currency, device, and purchase. Use the options currently shown at checkout or in the billing portal.

Past Due

Updating payment details does not itself confirm payment. The plan returns after the invoice is successfully paid and the successful payment reaches the account. Retry timing should not be promised. See Payment failed, Past Due, or paid plan not restored.

Apple Pay and Google Pay

Apple Pay and Google Pay can appear as web-checkout wallets. They are not Apple App Store or Google Play subscriptions.

If the portal does not open

Refresh My Plan, sign out and back in, allow pop-ups, or try a current private browser window. If it still fails, contact support with the account email and screenshot. Never send a full card number.

Not sure which billing guide applies?

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