How credits work
Signed-in tools under /create generally use account credits. Check the displayed estimate for the selected settings; some tools or actions can show a zero-credit cost. Opening a tool does not itself submit a generation.
New accounts and daily claims
New accounts receive 400 signup credits.
Basic users can claim 100 account credits daily, up to seven total claims.
Active subscribers can claim 100 credits daily while subscribed, with no lifetime claim limit during an active subscription.
Daily account claims are separate from simplified product-page allowances.
Can I collect credits for days I missed?
Daily credits must be claimed. Missing a day does not bank extra claims to collect later. When eligible, you can claim the current day’s reward once, not several past days at once. Basic accounts still have a seven-total-claim limit. The product uses the account’s local-day calculation, not a promise that exactly 24 hours must pass between claims.
Expiration and rollover
All unused Magic Hour credits roll over forever and never expire. This applies to subscription credits, purchased credit packs, signup credits, daily-claim credits, and promotional credits. Canceling a subscription does not cause unused credits to expire.
Can I buy credits without a subscription?
Yes. A Basic account can buy a one-time credit pack without starting a subscription. Purchased credits never expire. Credit-pack purchases include watermark-free exports and commercial use, subject to the Terms of Service and applicable content rights.
Packs do not unlock subscription-only models, resolutions, upload limits, web concurrency, or priority queues. Check Pricing for current pack offers and the checkout total. Read credits versus plan access if a tool or setting is unavailable.
Current included subscription credits
Creator: 12,000 with monthly billing, or 144,000 with annual billing.
Pro: 25,000 with monthly billing, or 300,000 with annual billing.
Business: 70,000 with monthly billing, or 840,000 with annual billing.
Plan offers can change. My Plan and checkout are authoritative.
Why have my invitations not earned referral credits?
Sending an invitation or a friend signing up is not enough to trigger the current referral reward. The invited person must make an eligible first paid subscription or credit-pack purchase attributed to your invitation. A repeat purchase does not create another first-purchase referral reward.
Open your account menu and choose Invite friends. Use your invite link and check the panel’s signed-up, purchased, and credits-earned counts and current reward amounts. If a qualifying purchase completed but the reward is missing, contact support with the relevant purchase and invitation details. Do not send passwords or full card numbers; a reward is not confirmed until it appears in the account.
If credits appear wrong
Refresh, then sign out and back in with the same email or Google account.
Confirm the account and plan shown in My Plan.
For a missing daily claim, confirm another claim was not made that day and that a Basic account has not reached seven total claims.
For a purchase, confirm the invoice completed and the signed-in email matches the purchase.
If the balance still appears wrong, contact support with the account email, current plan, receipt when applicable, date, amount, currency, and screenshot. Never send a password or full card number.
Why does My Plan show 400 while my available balance is lower?
On the Basic/Free plan, Total Plan Credits describes the signup allocation, not a live remaining balance. The available credit count in your account menu and the balance checked when generating are different from that plan-allocation label. Seeing 400 in the Basic plan card does not mean 400 credits remain; a lower available count is not a separate daily-only credit wallet.
Check recent usage, claims, and completed purchases before reporting missing credits. If the available balance still does not match those records, send support the account email, screenshots of both labels, and the relevant transaction details; do not assume the difference proves credits were lost.
Failed or canceled generation
Check My Library. Failed and canceled generations show returned credits there. A completed but unsatisfactory result is different from a technical failure.
Annual price versus a monthly payment
A yearly plan can display an equivalent monthly price while charging the full year at checkout. For example, $12 per month billed yearly means $144 for the year before any applicable tax, discount, or currency adjustment. Read the billing interval and total before confirming.
“4 months free” describes savings compared with monthly billing. It is not a four-month free trial, a promise to delay billing, or a requirement to wait four months before using the included credits.
What do the hours or image counts on Pricing mean?
They are estimated output quantities for the selected plan, billing period, and example tool settings. They are not unlimited generation, the maximum length of one clip, or a guarantee that every model costs the same. A yearly estimate covers the yearly allocation shown.
To budget your own workflow, choose the actual model, duration, resolution, audio, and output quantity in the editor. For a nonzero credit estimate, divide the available credit balance by the displayed cost per generation to estimate how many identical attempts fit. Round down and allow for revisions. Each clip must also satisfy the tool’s duration limit. Check Pricing and My Plan for your selected allocation; higher-credit options may be available.
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