Plan entitlements and included credits are the amounts currently shown in My Plan and checkout.
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When the plan-change confirmation offers Start now and Change at renewal, choose the effective date deliberately. Start now charges the full target-plan price and begins a new billing period without proration. Change at renewal keeps the current plan until the displayed date and does not charge for the new plan today. Review the amount due, credits added, and effective date before confirming. You keep your existing credits.
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Opening checkout does not activate a plan. A declined payment or incomplete authentication can leave the change pending. Check My Plan and follow the payment recovery guide below if a paid change is missing. Cancellation and refund requests are separate from changing plans.
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Refresh My Plan or sign out and back in. If the invoice is paid but the plan is missing, contact support with the receipt and account email.
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Follow the payment recovery and plan-restoration guide. Updating payment details does not itself confirm that an invoice was paid.
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Use the options shown in My Plan. Review the effective date before confirming. Active cancellations normally take effect at the end of the current billing period.
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With yearly billing, the per-month figure is an equivalent rate; the checkout charges the yearly total. A “months free” offer describes the annual discount, not delayed billing. Review the effective date, total, included credits, and any adjustment displayed for your account. See Understanding Credits.

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Choose what happened with your charge, subscription, plan, or credits.