Refund eligibility
You can request a refund for a new or renewed subscription when both conditions are met:
The charge was made within the last 7 days.
Fewer than 400 credits have been used since that payment.
Unused credit packs are also eligible within 7 days of purchase.
Magic Hour allows one approved refund per customer. Duplicate charges and rights required by applicable law are handled separately. Abusive requests and accounts that violate our Terms of Service are not eligible.
Request a refund
Open the Usage page and confirm the purchase date and credit use.
Email [email protected] with the subject “Refund Request.”
Include your Magic Hour account email, purchase date, plan or credit pack, and any relevant charge details. Do not send a full card number.
Support reviews the account, charge, and credit usage before confirming eligibility. Account-specific decisions require human review.
After approval
Check the refund confirmation for the approved amount, destination, and any changes to your plan or credits. If the confirmation or account state is unclear, reply to support. Refund approval is separate from confirming subscription cancellation or a particular account balance.
Arrival timing depends on the payment method and provider. Use the refund confirmation to check with your provider, or reply to Magic Hour support if the status remains unclear.
Common questions
Do Apple Pay or Google Pay purchases count as app-store subscriptions?
No. They are wallets used through Magic Hour’s web checkout. Manage web subscriptions from My Plan and the billing portal.
What if I am outside the window or over the usage threshold?
You can still contact support to explain an exceptional or duplicate-charge situation, but the standard eligibility rules above apply.
Where can I cancel without requesting a refund?
Open My Plan and select Cancel subscription, then complete the confirmation flow. Cancellation stops renewal; it does not automatically refund the latest charge.