What Fin can help with
Fin can explain published Magic Hour features, point you to the right tool or Help Center guide, suggest safe troubleshooting steps, and collect details for a human teammate.
What Fin and support chat cannot do for you
Create, edit, upload, generate, or download media on your behalf.
Sign in to your account or click controls for you.
See private account, billing, credit, or project records unless an authorized human teammate reviews them in the support system.
Guarantee a particular generative result, approval, refund, credit adjustment, or response time.
Override the limits, options, or credit estimate shown in the current product.
If you want an image or video made
Open Create and choose the tool matching your source and intended result. Tools under /create require sign-in and use credits. Eligible simplified experiences under /products and /tools can offer no-credit daily generations. The estimate displayed before generation is authoritative.
For help choosing, read Which Magic Hour tool should I use?
If a tool, payment, balance, or project is wrong
Describe what you expected, what happened, the route you used, and the visible status or error. Fin can provide general steps, but an account-specific or project-specific decision must be handed to a human teammate.
Do not send a password or full payment-card number. Do not send private media unless support requests it through an approved channel.