Your result may appear in your Magic Hour account, on the current creation page, in your browser downloads, or in more than one of these places. The location depends on the tool and whether you were signed in.
Find a saved creation in Magic Hour
Sign in to the same account you used to create it.
Open Library from the Magic Hour navigation.
Look for the image, video, or audio creation.
Open the creation to review or download it.
If you recently upgraded or switched accounts, confirm the email shown in your account before searching again.
Find a downloaded file
When you click Download, your browser normally saves the file to your device. Check:
Your browser's recent-download list
The Downloads folder on your computer or mobile device
Any custom download location selected in your browser settings
If the browser blocked or interrupted the download, return to the completed creation and try downloading it again.
If you used a quick tool or were signed out
Some quick workflows may show the result on the current page without creating a saved account project. Download the result before leaving the page. If you were signed out, signing in later may not add that earlier result to your Library.
If you cannot find a creation
Confirm that you are using the same account.
Refresh Library.
Check your browser downloads.
Return to the tool you used and check whether the completed result is still open.
If the generation failed or never created a Library entry, follow the failed-generation credit guide.
Find or share project details
Open the affected creation and copy its page link from your browser. That link is usually enough for support to identify the project. You do not need to find a separate visible project ID if one is not shown.
Contact support
Email [email protected] and include:
Your account email
The tool you used
The approximate creation time
The project page link, if available
A screenshot of what you see
Data handling and retention follow the Privacy Policy.